Statutory Status Fusion Credit Union Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Complaints We hope that you are happy with the service we provide. However, if you are unhappy with it, we would like to hear from you. You can contact us by writing to: Fusion Credit Union Limited, Jigsaw, 72 Dimbles Lane, Lichfield WS13 7HL or telephone 01543 415032.
If we cannot resolve your complaint, you may be entitled to refer your complaint to Financial Ombudsman Service (FOS). Further information about FOS can be obtained from their website www.financial-ombudsman.org.uk. Following the complaints procedure does not affect you right to take legal action.
Financial Services Compensation Scheme Our obligations are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our obligations, you could be entitled to compensation from this scheme. Further information about the compensation scheme arrangements is available from the FSCS website www.fscs.org.uk or write to: Financial Services Compensation Scheme, 7th Floor Lloyds Chambers, Portsoken Street, London E1 8BN.
Disclosure It is your responsibility to provide complete and accurate information when you open an account and throughout the life of your account. It is important that you ensure all statements you make on forms and other documents are full and accurate.
Please note that if you fail to disclose information or provide false information this could affect your account and invalidate your life insurance policy. Deliberate falsification of records is a criminal offence and will be investigated.
Data Protection We will store and process your information on Fusion Credit Union Limited computers and in any appropriate way. By ‘your information’ we mean personal and financial information we (a) obtain from third parties, such as joint account holders, credit reference agencies or other organisations when you apply for any product or service or which you or they give us at any time or (b) learn from the way you use our products and services.
Fusion Credit Union will use your information; to manage your products and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you and other customers and protect our interests.
Fusion Credit Union will use your information to inform you (by letter, telephone or electronic means) about products and services that may be of interest to you. Your information will not be given to third parties unless we have a duty to so or if the law allows us to do so.